Customer Service Rep. (ERP Experience Required)
About The Position
The Customer Service Representative will be responsible for delivering excellent customer service while serving as the company’s primary point of contact for internal and external customers. This role requires strong hands-on ERP experience, as the Customer Service Representative will be responsible for entering, reviewing, updating, and managing a high volume of customer purchase orders and account information within the ERP system. The ideal candidate must be comfortable working in a system-driven environment, following detailed processes, and ensuring order information is entered accurately and efficiently. Strong customer service, written communication, data entry, and problem-solving skills are essential for this position.
Requirements
- Hands-on ERP experience is required.
- Experience entering, reviewing, and managing purchase orders, customer orders, account information, or similar business records within an ERP system.
- Strong written communication skills with the ability to compose professional correspondence.
- Strong attention to detail and accuracy when entering and reviewing data.
- Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently.
- Comfortable working in a fast-paced, system-driven customer service environment.
- Ability to work both independently and as part of a team with a high level of reliability.
- Basic Excel skills required.
- Typing proficiency of 40+ WPM required.
- Solid math skills required.
- High school diploma or GED equivalent required.
- 2+ years of relevant customer service, order entry, sales support, administrative, or manufacturing-related experience required.
- Previous experience using an ERP system in a customer service, manufacturing, distribution, logistics, purchasing, or order entry environment is required.
Nice To Haves
- Experience with Microsoft Navision / Microsoft Dynamics 365 Business Central is strongly preferred.
- Experience with similar ERP systems such as SAP, Oracle, NetSuite, Epicor, or other order management platforms may be considered.
- Some college preferred but not required.
- Open to travel for training and relationship-building if applicable.
Responsibilities
- Deliver excellent service to all customers while maintaining professionalism and accuracy.
- Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
- Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
- Manage order changes, adjustments, cancellations, credits, and return authorizations through the proper ERP workflow.
- Maintain accurate customer, order, and account information in the ERP system.
- Supply product pricing, availability, and lead times within predefined criteria.
- Manage a customer portfolio of diverse domestic and/or international accounts.
- Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
- Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
- Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
- Assist Shipping and Logistics teams with domestic and international order fulfillment.
- Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
- Perform additional tasks and responsibilities as assigned by the supervisor.
Benefits
- medical/dental/vision benefits
- paid vacation and holidays
- company-funded retirement plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
