Customer Service Rep/Sr. Customer Service Rep

New Mexico Gas Co - Peoples Gas - Tampa Electric • Carlsbad, NM

1d • $43,040 - $60,900 • Onsite

About The Position

As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Requirements

• A high school diploma or GED
• A valid driver’s license and meet the acceptable driving record requirements of the company.
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience

Nice To Haves

• Bilingual (Spanish)

Responsibilities

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.
• Senior Level: Entry Level Duties Plus Additional Responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED