Customer Experience Manager

Five Below•El Paso, TX

9d•Onsite

About The Position

The Customer Experience Manager helps lead a Five Below store in delivering a fast, friendly customer experience and meeting customer service score goals. The role leads front-end operations and merchandising, supports store readiness and cleanliness, and performs store manager duties when the Store Manager is absent. The manager partners with the Store Manager and wider leadership team to recruit, train, coach, develop, and supervise crew members, and responds to corporate communications and store needs. This is an hourly position with a starting pay of $15.00.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to perform the listed essential physical and communication functions, including frequent lifting and movement of merchandise up to 25 lbs, ladder use, bending and kneeling, moving around the store, and remaining upright and stationary for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained to provide applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager's absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.