Customer Experience Manager

Five Below•Dallas, TX

13d•Onsite

About The Position

The Customer Experience Manager leads the store’s customer-service and front-end operations, helping ensure crew members deliver Five Below’s B.E.S.T. customer service experience and that customers receive a fast, friendly checkout. The role works with the Store Manager and store leadership team to meet customer-service goals, maintain brand standards, support merchandising and recovery, and keep the store clean and ready for customers. The manager also performs Store Manager duties in the Store Manager’s absence. This is an hourly position starting at $15.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, and weekend shifts; may include overnight shifts and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to perform the listed essential job functions, including frequent cash-register operation, lifting and moving merchandise, ladder use, bending and kneeling, movement around the store, and remaining stationary and upright for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers and train crew on the B.E.S.T. customer-service experience.
Lead the assigned store toward customer-service score goals provided by the District Manager.
Lead front-end operations, including front-end merchandising of candy, soda, and snacks, and ensure equipment is working and associates are trained on applicable services.
Complete opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager according to store needs.