Customer experience manager Elmwood Park NJ

Five Below•Elmwood Park, NJ

1d•Onsite

About The Position

The Customer Experience Manager leads the store’s customer service and front-end operations, ensuring crew members deliver a fast, friendly checkout and the B.E.S.T. customer service experience. The role helps the store achieve customer service score goals, maintain brand standards, and remain clean, recovered, and ready for customers. The manager partners with the Store Manager and store leadership team on recruiting, training, coaching, development, supervision, merchandising, and store operations. They perform Store Manager duties in the Store Manager’s absence and take on additional responsibilities as directed by the Store Manager.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; and frequently use ladders.
Ability to frequently kneel, bend, twist, stoop, and move around the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers; train the crew on the B.E.S.T. customer service experience and fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and merchandising, including candy, soda, and snacks, to meet or exceed brand standards.
Ensure front-end equipment is in working order and associates are trained, including on applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities as determined by the Store Manager based on store needs.