Customer Experience Manager - 8302 Portsmouth

Five Below • Portsmouth, VA

11d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. This role ensures crew members provide engaging customer interactions and a fast, friendly checkout experience, and works toward customer service score goals set by the District Manager. The manager maintains front-end merchandising and equipment, supports store readiness and cleanliness, and performs Store Manager duties when the Store Manager is absent. The role partners with store leadership to recruit, train, coach, develop, and supervise crew members and contributes to merchandising and recovery across the store. This is an hourly position starting at $16.00.

Requirements

• High school graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and to and from the stock room to assist customers and retrieve or put away merchandise.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide positive customer interactions and train the crew on the B.E.S.T. customer service experience.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is in working order and associates are trained to provide applicable services.
• Perform opening and closing procedures, maintain store cleanliness and recovery, and keep the store ready for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Carry out additional responsibilities assigned by the Store Manager based on store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED