Customer experience manager Elmwood Park NJ

Five Below•Elmwood Park, NJ

3d•Onsite

About The Position

Five Below is seeking a Customer Experience Manager to help create a fun, customer-focused store experience. This role leads front-end operations and supports the store leadership team in meeting customer service goals, maintaining brand standards, and keeping the store ready for customers. The manager trains, coaches, develops, and supervises crew members, and performs store manager duties when the Store Manager is absent. This is an hourly position starting at $18.92.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; and frequently ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop; move throughout the sales floor and stock room; and communicate and exchange accurate information with customers, managers, and coworkers.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
Lead the assigned store toward customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained to provide applicable services.
Perform opening and closing procedures; maintain store cleanliness and recovery; and keep the store ready for customers.
Perform Store Manager duties in the Store Manager's absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities as determined by the Store Manager based on store needs.