Customer Experience Manager: Orland Int'l Airport

VIP Hospitality LLC • Orlando, FL

3d

About The Position

The Customer Experience Manager leads and supports team members in delivering consistent, exceptional service to passengers at the airport. The role oversees training, accountability, service quality, and guest interactions, aligning team behaviors with VIP Hospitality standards and MCO Airport quality standards. The manager is expected to be a visible, approachable leader who coaches the team, supports performance improvement, and assists passengers and team members.

Requirements

• At least 3 years of leadership experience in a customer-focused role.
• Passion for customer service, a positive can-do attitude, and strong interpersonal skills.
• Excellent communication skills to train, inspire, and connect with team members.
• Strong organizational skills and ability to multitask in a dynamic, high-volume environment.
• Intermediate knowledge of Microsoft Office, including Word, PowerPoint, Excel, and SharePoint.
• Ability to obtain credentials required to access secured airport areas.
• Provide documentation proving employment authorization and obtain airport ID clearance, including passing any post-offer background check and drug screenings.

Nice To Haves

• Leadership experience in aviation, hospitality, or travel.
• Understanding of the aviation or hospitality industry.

Responsibilities

• Directly engage and support team members to provide consistent, exceptional passenger service.
• Lead training initiatives that improve customer interaction skills and align team behaviors with VIP Hospitality standards.
• Hold team members accountable to high standards while encouraging growth and performance improvement.
• Conduct regular audits for compliance with MCO Airport quality standards and provide feedback and coaching.
• Be visible and approachable to passengers and team members, assisting them, answering questions, and resolving issues.

Benefits

• Competitive salary.
• Comprehensive medical, dental, and vision benefits for eligible full-time employees.
• Matching 401(k) plan.
• Paid time off, including vacation and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed