Customer Experience Lead (Seasonal) - Manhasset
About The Position
The Customer Experience Lead is a key driver within the retail store, providing exceptional customer service and supporting consigned product generation, sales, and client services. This goal-oriented, customer-focused role is driven to achieve and exceed sales goals and calls for a passion for sustainable luxury fashion. The Lead works in a fast-paced, metrics-driven team environment and, as part of the store management team, helps motivate the team, contributes on the sales floor, and coaches associates. The role also includes keyholder duties: coordinating store opening and closing procedures in compliance with company procedures and supporting management with training, developing, coaching, and motivating team members. The expected hourly rate is $26.00–$30.00. Depending on the role, employees may also be eligible for a bonus program, incentive pay, and benefits.
Requirements
- At least 2 years of retail experience in a customer- or business-facing position.
- Ability to work flexible hours to meet business needs, which may include holidays, evenings, and weekends.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to problem-solve to meet customer needs.
- Positive, friendly demeanor and ability to represent The RealReal brand with integrity and professionalism.
- Receptiveness to feedback and ability to objectively review personal performance and strive for strong results.
- Comfort with ambiguity and ability to find creative solutions, taking appropriate partnerships to achieve desired outcomes.
- Strong organizational and time-management skills, including balancing competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
Nice To Haves
- Previous luxury or consignment retail experience.
- Proficiency with Google Suite and Salesforce.
- Experience using the Mac iOS operating system.
Responsibilities
- Educate customers about The RealReal’s sustainable fashion mission and business structure.
- Drive sales through customer engagement, suggestive selling, and product knowledge.
- Explain the consignment process and set appropriate expectations with consignors during drop-off.
- Review and process items for shipment, ensuring they are cataloged and meet The RealReal’s quality standards.
- Handle products according to the highest quality standards.
- Provide high-level service while managing multiple customer journeys simultaneously.
- Build brand loyalty by delivering a best-in-class customer experience.
- Reach out daily to existing customers to drive traffic to the retail store.
- Support consignor relations issues.
- Assist with store opening and closing procedures.
- Support daily store tasks, including replenishing supplies and merchandise and maintaining brand standards.
- Coordinate store opening and closing procedures in compliance with company procedures.
- Support management with training, developing, coaching, and motivating team members.
- Perform other duties as assigned.
Benefits
- Employees may be eligible for a bonus program, incentive pay, and benefits, depending on role.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
