Customer Experience Intern

Brale • Des Moines, IA

1d • Remote

About The Position

Brale is the infrastructure layer behind programmable money. We help fintechs and platforms launch and run compliant stablecoin programs—fast, multi-chain, and enterprise-ready.
We’re hiring a Customer Experience intern for our small but growing customer experience function. This is a hands-on role where you’ll work directly alongside our CX lead and get real exposure to how a modern fintech startup serves its customers and builds internal operations from the ground up.

Requirements

• Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people
• Empathy for customers and a sense of ownership when something goes wrong
• Willingness to roll up your sleeves, learn new tools, and figure things out
• Comfort operating in a fast-moving environment where processes are evolving and changing

Nice To Haves

• Genuine curiosity about fintech, Web3, or programmable money (or excitement to learn)
• Background or coursework in Web3, crypto, or financial technology

Responsibilities

• Monitor and triage customer support tickets in Pylon (roughly 10–20 per day)
• Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required
• Guide customers to the right resources and documentation
• Create and maintain runbooks and internal documentation so the team can move faster
• Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed