Customer Experience Internship

Vantaca + HOAi • Wilmington, NC

3d • Hybrid

About The Position

Vantaca is seeking a Customer Experience Intern to play a key role in supporting the onboarding and success of their management company clients. The intern will partner with Solutions Consultants and Project Managers to accelerate workflow deployment, improve team processes, and support product testing and documentation. This internship is ideal for someone interested in SaaS, AI technology, business operations, or customer success who wants hands-on experience at a fast-paced company.

Requirements

• Pursuing a bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Data Analytics, Accounting, or related field.
• Strong interest in technology, automation, and customer experience.
• Proficient with Excel and comfortable analyzing or manipulating datasets.
• Exceptional organization skills with the ability to manage multiple priorities.
• Strong communication and collaboration skills; able to work across teams.
• Motivated self-starter who learns quickly and thrives in a fast-paced environment.

Responsibilities

• Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
• Collaborate with Solutions Consultant and PM's to streamline processes that help clients go live faster.
• Conduct data analysis and cleanup using Excel or similar tools to prepare client imports and reports.
• Assist with writing internal knowledge base articles and process documentation.
• Identify operational improvements that reduce manual work for the CX team.
• Contribute to special projects focused on improving customer adoption, support efficiency, or agent performance metrics.

Benefits

• Medical
• Dental
• Vision
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Great parental leave benefits
• Ongoing industry and professional development trainings available to all employees.

What This Job Offers

• Career Level: Intern