Summer Internship - Customer Experience - Reverse Logistics

PACCAR • Renton, WA

3d • Onsite

About The Position

PACCAR Parts has an exciting Reverse Logistics Summer Internship opening at our headquarters in Renton, WA. The selected candidate will work directly with industry professionals supporting key initiatives within Reverse Logistics which encompasses Warranty, EZTrac Core Returns, and Credits & Returns. Projects will provide exposure to aftermarket operations, process improvement, business analytics, customer service, and supply chain support activities that help drive operational excellence and customer satisfaction. Learn first-hand from top industry professionals Work directly with Managers and Senior Managers Develop mentoring relationships with industry leaders Gain valuable hands-on experience

Requirements

• Strong interest in Supply Chain, Business, Operations, Logistics, Engineering, Data Analytics, or related fields
• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC skills including experience with Microsoft Office Suite
• This internship is for students currently enrolled in college, junior or senior standing preferred.

Nice To Haves

• Experience with Excel, Power BI, Tableau, or data analysis tools preferred

Responsibilities

• Analyze reverse logistics data to identify trends, process improvement opportunities, and operational efficiencies
• Support Warranty, EZTrac Core Returns, and Credits & Returns teams with reporting, project coordination, and process documentation
• Develop and enhance dashboards, reports, and business metrics used to monitor performance
• Review and analyze return transactions, warranty claims, and core recovery activity to identify potential improvements
• Assist with process mapping and documentation of current and future-state workflows
• Collaborate with cross-functional teams including Customer Service, Product Support, Inventory Management, IT, and Parts Distribution Centers
• Support testing and implementation of process improvements, system enhancements, and operational initiatives
• Research root causes of recurring issues and provide recommendations for corrective actions

Benefits

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• Relocation assistance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed