Reverse Logistics I

Astreya • Remote, NY, NY

5d • Onsite

About The Position

This role supports and cross-trains into all L1 ITAM services to maintain day-to-day operations for forward and reverse logistics. It involves assisting with inventory, asset management, and e-recycling, utilizing ticketing systems with a focus on customer service, SOP adherence, and quality. The position requires using inventory data management software, triaging and fulfilling customer requests, and handling return shipments. Responsibilities include receiving, inspecting, and verifying deliveries, loading and unloading shipments, maintaining inventory records, and ordering supplies. The role also involves unboxing inventory, stocking shelves, breaking down packing materials, assisting in inventory counts, and performing cleanup duties to maintain a safe and orderly warehouse. Contribution to large-scale global projects, hardware data destruction, sanitization, quality checks for hardware reuse, and coordination with third-party vendors for collection and recycling activities are also key aspects of this position. Other duties as required may be assigned.

Requirements

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking, writing and reading.

Nice To Haves

• Ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.

Responsibilities

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordination with Third party vendors for executing collection and recycling activities.
• Other duties as required.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED