Summer Internship - Customer Experience Analytics

PACCAR • Renton, WA

4d • $25 - $30 • Onsite

About The Position

PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process. Learn first-hand from top industry professionals, work directly with Managers and Senior Managers, develop mentoring relationships with Customer Service leaders, and gain valuable hands-on experience.

Requirements

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite
• Students currently enrolled in college, junior or senior standing preferred

Responsibilities

• Interface with dealers and end customers and assist with business processes
• Review and analyze processes to identify opportunities for improvements
• Develop and update dashboards and analytics on customer service data
• Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
• Utilize SQL/Python to provide business insight and automate processes

Benefits

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• Relocation assistance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed