Summer Internship - Customer Experience Analytics (Vehicle Support Center)

PACCAR • Renton, WA

3d • $25 - $30 • Onsite

About The Position

PACCAR Parts is offering an exciting Customer Experience Analytics summer internship at its headquarters in Renton, WA. The selected candidate will assist the Vehicle Support Center to optimize their technical assistance-based operations and make strategic business decisions using data driven methodologies.

Gain direct insight from industry-leading professionals
Work directly with Managers and Senior Leadership
Establish company-wide mentoring partnerships
Obtain practical experience in a dynamic business setting handling real-world data

Requirements

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite
• Students currently enrolled in college, junior or senior standing preferred

Responsibilities

• Interface with internal and external stakeholders to improve business processes
• Review and analyze department operations within an industry leading CRM
• Develop and update dashboards to visualize customer experience department metrics
• Propose and develop data-driven business solutions
• Utilize SQL, Tableau, Snowflake, Python and/or Streamlit to provide business insights and automate processes
• Lead or contribute to Six Sigma projects

Benefits

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• Relocation assistance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Intern