Customer Experience Intern - Year round - Green Bay, WI

Schreiber Foods • Green Bay, WI

6d • Hybrid

About The Position

Start building your career before graduation. As a Customer Experience Intern, you'll gain hands-on business experience while supporting the processes that help Schreiber deliver an exceptional customer experience. You'll work alongside teams across Customer Experience, Sales, and Supply Chain, building valuable skills in problem solving, communication, order management, and customer support.

Requirements

• Currently pursuing a Bachelor's degree in Business, Supply Chain, Communications, Finance, Operations Management, or a related field.
• Must have at least three semesters remaining before graduation.
• Available to work in a hybrid environment at Schreiber's Home Office in Green Bay, WI.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively.
• Demonstrates initiative, curiosity, and a willingness to learn.

Responsibilities

• Support the Customer Experience team by completing customer support and operational tasks that help deliver an exceptional customer experience.
• Investigate and resolve order exceptions, EDI issues, customer complaints, and consumer inquiries.
• Support key order management processes, including order changes, ERP updates, and automated order entry solutions.
• Collaborate with Customer Experience, Order Support, Sales, Quality, Transportation, and Distribution teams to solve problems and ensure timely issue resolution.
• Assist Customer Experience Analysts in supporting customers by providing information, documentation, and service support.
• Analyze data, identify trends, and support continuous improvement initiatives.
• Gain hands-on experience with order-to-cash processes, business systems, and special projects while participating in training and team meetings.

Benefits

• Opportunity to complete real-world projects, participate in team meetings and contribute your ideas
• Exposure to different areas of the business around the world
• Internship program that includes engaging events and opportunities to build relationships at all levels
• Relocation assistance (for eligible internships)
• Rewards program for referring others
• Eight free counseling sessions through our Employee Assistance Program
• Company-provided retirement contributions per year through our 401(k) plan and Employee Stock Ownership Plan
• Volunteer opportunities to give back to the community
• Discounts on our products and more

What This Job Offers

• Job Type: Part-time
• Career Level: Intern