FT Customer Experience Coordinator

The TJX Companies, Inc.•Encinitas, CA

5d•$18 - $18•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The role includes training and mentoring Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The Coordinator assigns registers, supports point-of-sale coverage, coordinates Associate breaks, responds to customer concerns, and helps ensure store tasks are completed according to plan. The position also communicates priorities and progress to management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. The position is at TJ Maxx Store 0140 in Encinitas, California. Starting pay is $17.90–$18.40 per hour, with actual pay determined by relevant skills, qualifications, and experience. Benefits are subject to applicable plan or program terms; some require meeting service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and a positive internal and external customer experience.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Lead by example by engaging and interacting with customers and maintaining a clean, organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates carry out tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical insurance for those meeting service or hours requirements
Dental insurance for those meeting service or hours requirements
Vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance