FT Customer Experience Coordinator

TJX•Minnetonka, MN

1d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at Marshalls. This role oversees front-of-store Associates, ensuring prompt and courteous service and promoting loyalty programs. The Coordinator leads by example through customer engagement and interaction, maintains a clean and organized store, and models outstanding customer service. The role supports a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality. It includes training and mentoring Associates on front-end principles and personalized customer service, coordinating register assignments and breaks, responding to point-of-sale coverage needs, addressing customer concerns, and partnering with Management on training needs. The Coordinator also helps ensure tasks follow the store plan and that labor laws, policies, and procedures are followed, while supporting shrink reduction and safety programs. The position is based at Marshalls Store 0184 in Minnetonka, Minnesota. The starting pay range is USD $16.00 to $16.50 per hour; actual pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and, for certain benefits, service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and help maintain a clean, organized store.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance