FT Customer Experience Coordinator

TJX • Suffolk, VA

1d • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and the promotion of loyalty programs. The role leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service.

The Coordinator creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. The role trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. It assigns registers, responds to point-of-sale coverage needs, coordinates breaks, addresses customer concerns, and ensures tasks are completed according to the store plan.

The position communicates priorities and progress with management and Associates, gives and accepts recognition and constructive feedback, and partners with Management on training needs. It also supports compliance with labor laws, policies, and procedures; credit and loyalty programs; shrink-reduction goals; and store safety. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multitasking.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train, mentor, and coach Associates on front-end principles and personalizing customer interactions while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed