FT Customer Experience Coordinator

TJX•Kansas City, MO

10d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience at the front of the store and oversees Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, role-models outstanding service, and helps maintain a clean, organized, and safe store. The role includes training and mentoring Associates, coordinating front-end coverage and breaks, responding to customer concerns, and working with management to support store priorities and goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and maintain confidentiality while promoting honesty and integrity.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management to identify Associate training needs and improve effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for Associates meeting service or hours requirements
Medical, dental, and vision insurance, for Associates meeting service or hours requirements
Health savings account (HSA), for Associates meeting service or hours requirements
Health care flexible spending account (FSA), for Associates meeting service or hours requirements
Life insurance, for Associates meeting service or hours requirements
Short- and long-term disability, for Associates meeting service or hours requirements
Paid parental leave, for Associates meeting service or hours requirements
Paid holidays, vacation, and sick time, for Associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package