Customer Experience Coordinator - FT
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement and by maintaining a clean, organized store, while modeling outstanding customer service. The role creates a positive internal and external customer experience; promotes honesty, integrity, and confidentiality; and trains and mentors Associates on front-end principles and personalizing customer interactions. The Coordinator assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. The position communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, shrink reduction, safety, and credit and loyalty programs. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote an excellent customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
- Maintain a clean and organized store and create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for Associates who meet service or hours requirements
- Health care flexible spending account (FSA) for Associates who meet service or hours requirements
- Life insurance for Associates who meet service or hours requirements
- Short- and long-term disability coverage for Associates who meet service or hours requirements
- Paid parental leave for Associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
