FT Customer Experience Coordinator
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The position includes training and mentoring Associates on front-end principles and personalizing customer interactions, coordinating register assignments and breaks, responding to customer concerns, and helping ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multitasking.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical, dental, and vision coverage, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account (FSA), for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
