Customer Experience Coordinator (Part-Time) - St. Peters, MO

Veterinary Emergency Group (VEG) • St. Peters, MO

5h

About The Position

The Customer Experience Coordinator defines and delivers the customer experience through attentive service, focus, and participation before, during, and after customers’ visits to VEG. The role calls for a personable and professional approach, prioritizing pets and customers and finding creative ways to meet their needs. The position offers opportunities to build experience and grow through learning and mentorship in veterinary emergency medicine.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with a wide range of people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence, including the ability to read a room and respond accordingly.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
• Ability to work in a fast-paced environment with people from varied backgrounds and personality types.
• Empathetic, people-centric approach, including support for colleagues and willingness to understand different perspectives.
• Humility, including acknowledging mistakes, sharing credit, and recognizing teammates’ accomplishments.
• Ownership of work, responsibility for outcomes, and commitment to long-term results.
• Curiosity and willingness to ask questions and continue learning.

Responsibilities

• Greet customers warmly and promptly in person, by phone, and online.
• Manage customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Create personalized, memorable experiences and look for creative ways to meet customer needs.
• Listen empathetically, resolve concerns promptly, and anticipate issues before they escalate.
• Keep nurses and doctors informed about customer needs to support a seamless care experience.
• Provide confidential, compassionate guidance about financial options and end-of-life decisions.
• Process payments accurately and protect personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• With permission, celebrate and capture special moments that build lasting connections among customers, their pets, and the hospital.

Benefits

• Competitive compensation.
• Learning and growth programs, including VEG-created clinical and leadership programs.
• Unlimited ER continuing education and a travel stipend.
• Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs, VEG swag, and food in the fridge.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed