Full-time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example, engaging with customers and maintaining a clean, organized store while role modeling outstanding customer service. The role includes training and mentoring Associates on front-end principles and personalized customer service; assigning registers, coordinating breaks, and responding to point-of-sale coverage needs; addressing customer concerns; and ensuring tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance with labor laws and company policies. The position also promotes credit and loyalty programs, contributes to shrink-reduction goals, and promotes a safe work environment.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote an excellent customer experience and a positive internal and external customer experience.
- Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
- Lead by example by engaging with customers and maintaining a clean and organized store.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
- Assign registers, support point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities accurately and effectively with management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick leave for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
