Full-time Customer Experience Coordinator

TJX•Maryville, MO

8d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through engaging with customers and maintaining a clean, organized store, and models outstanding customer service. It creates a positive experience for internal and external customers and promotes honesty, integrity, and confidentiality. The Coordinator trains and mentors Associates on front-end principles and personalizing customer interactions, assigns registers, supports point-of-sale coverage, coordinates breaks, and addresses customer concerns promptly. The role ensures tasks follow the store plan, communicates priorities and progress to management and Associates, provides and accepts feedback, and partners with Management on training needs. It also ensures compliance with labor laws and company policies, supports shrink-reduction programs, promotes credit and loyalty programs, and maintains a safe environment. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical insurance for those meeting service or hours requirements
Dental insurance for those meeting service or hours requirements
Vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick leave for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance