Customer Experience Coordinator Full Time
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator helps create a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. They train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. They assign registers, respond to point-of-sale coverage needs, coordinate Associate breaks, address customer concerns, and ensure tasks are completed according to the store plan. The role communicates priorities and progress updates to management and Associates, gives and accepts recognition and constructive feedback, and partners with Management on training needs. The Coordinator also ensures compliance with labor laws and policies, supports shrink-reduction programs, promotes credit and loyalty programs, and helps maintain a safe environment. Other duties may be assigned.
Requirements
- Availability to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote an excellent customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Maintain a clean and organized store and create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates meeting service or hours requirements
- Medical, dental, and vision coverage for Associates meeting service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
