Full-time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt and courteous service and promoting loyalty programs. The coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The role includes training and mentoring Associates on front-end principles, coaching them on personalizing customer interactions, coordinating register coverage and breaks, and responding to customer concerns. The coordinator helps ensure tasks are completed according to the store plan, communicates priorities and progress to management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates meeting service or hours requirements
- Medical, dental, and vision coverage for Associates meeting service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
