Customer Experience Coord (FT & PT)

TJX•Moultrie, GA

9d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service by engaging with customers, maintaining a clean and organized store, and fostering a positive experience for customers and Associates. The Coordinator trains and mentors Associates on front-end principles and personalized customer service, assigns registers, responds to point-of-sale coverage needs, coordinates breaks, and addresses customer concerns. The role helps prioritize and monitor work according to the store plan, communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, shrink reduction, credit, and loyalty programs. The position is available as full-time or part-time. The starting pay range is $14.00 to $14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The role is located at Marshalls Store 1642 in Moultrie, Georgia.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers, model outstanding customer service, and maintain a clean and organized store.
Promote a positive internal and external customer experience and a culture of honesty and integrity while maintaining confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing the customer experience and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to ensure a positive customer experience.
Ensure Associates execute tasks and activities according to the store plan, prioritizing work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.