Customer Experience Coord (FT & PT)

The TJX Companies, Inc.•Moultrie, GA

11d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service by engaging with customers and helping maintain a clean, organized store. The Coordinator trains and mentors Associates on front-end principles and personalized service, coordinates register coverage and breaks, addresses customer concerns, and supports execution of store priorities. The position also partners with Management on training, promotes credit and loyalty programs, and supports store safety and shrink-reduction efforts. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalized customer service while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.