Customer Experience Coordinator (Part Time) - Santa Cruz, CA

Veterinary Emergency Group (VEG) • Santa Cruz, CA

4h • $19 - $29

About The Position

VEG is hiring a part-time Customer Experience Coordinator for its Santa Cruz, California hospital. The role focuses on defining and improving customers’ experiences before, during, and after their visits through attentive service, communication, and participation. The coordinator is expected to be outgoing and professional, prioritize pets and customers, and look for ways to meet customer needs. The position offers opportunities to learn and grow within veterinary emergency medicine.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with a wide range of people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence and the ability to read situations and respond appropriately.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, according to hospital needs.
• Ability to work in a fast-paced environment with people from diverse backgrounds and with different personality types.

Responsibilities

• Greet customers warmly and promptly in person, by phone, and online.
• Manage customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized experiences and find creative ways to meet customer needs.
• Listen empathetically, resolve concerns promptly, and anticipate potential issues.
• Keep nursing team members and doctors informed about customer needs.
• Provide confidential, compassionate guidance about financial options and end-of-life decisions.
• Process payments accurately and protect personal and financial information.
• Follow up with customers after visits regarding their pet’s care and maintain relationships.
• Capture and celebrate special moments with permission to help create lasting connections among customers, their pets, and the hospital.

Benefits

• Competitive compensation of $19–$29.
• Learning and growth opportunities through VEG-created clinical and leadership programs.
• Unlimited ER continuing education and a travel stipend. Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs, VEG swag, and food in the fridge.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed