Customer Experience Coordinator (Part Time) - Folsom, CA

Veterinary Emergency Group (VEG) • Folsom, CA

4d • $19 - $29

About The Position

VEG is seeking a part-time Customer Experience Coordinator in Folsom, California. The role shapes customers’ experiences before, during, and after their visits through attentive service, communication, and participation. The coordinator provides professional, personable, and empathetic support to customers and helps create a seamless care experience for people and their pets. The position involves working in a fast-paced veterinary emergency hospital and offers opportunities to learn and grow.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organization and attention to detail.
• Strong communication skills and the ability to interact positively with a wide range of people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence, including the ability to read a room and respond accordingly.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis according to hospital needs.
• Ability to work in a fast-paced environment with people from varied backgrounds and personality types.
• Empathy and a people-centric approach, including understanding different perspectives and supporting colleagues.
• Humility, including acknowledging mistakes, sharing credit, and recognizing team accomplishments.
• A strong sense of ownership and commitment to long-term, impactful results.
• Curiosity and an ongoing interest in learning and developing skills and knowledge.

Responsibilities

• Greet customers warmly and promptly in person, by phone, and online.
• Oversee customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized experiences and seek creative ways to meet customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues before they escalate.
• Keep the nursing team and doctors informed about customer needs.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Capture and celebrate special moments with permission, fostering connections among customers, their pets, and the hospital.

Benefits

• Competitive compensation of $19–$29.
• Learning and growth opportunities through VEG-created clinical and leadership programs.
• Unlimited emergency-room continuing education and a travel stipend.
• Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs, VEG merchandise, and food in the fridge.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed