Customer Experience Coordinator (Part Time) - Beverly Grove, CA
About The Position
VEG is hiring a part-time Customer Experience Coordinator in Beverly Grove, California. The role focuses on defining and improving customers’ experiences before, during, and after their visits to the veterinary emergency hospital. The coordinator provides professional, personable, and compassionate service, prioritizes the needs of pets and customers, and looks for creative ways to meet customer needs. The position offers opportunities to develop skills and pursue career growth in veterinary emergency medicine. VEG operates hospitals nationwide that are open 24/7, 365 days a year. The organization describes itself as committed to learning, mentorship, inclusion, and creating a positive experience for both customers and employees.
Requirements
- At least 2 years of experience in a customer service role.
- Advanced proficiency in computer programs and practice management software.
- Strong organization and attention to detail.
- Strong communication skills and the ability to interact positively with a wide range of people.
- Ability to multitask and thrive amid chaos.
- High emotional intelligence and the ability to read a room and respond appropriately.
- Adaptability in high-stakes environments.
- Problem-solving skills and a focus on innovation.
- Willingness to work in a noisy environment with strong or unpleasant odors.
- Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
- Ability to work in a fast-paced environment with people from varied backgrounds and personality types.
Responsibilities
- Greet customers warmly and promptly in person, by phone, and online.
- Manage customer communications, including calls, emails, and texts; record details accurately and route urgent medical calls to a doctor quickly.
- Create personalized and memorable customer experiences and find creative ways to meet customer needs.
- Listen empathetically, resolve concerns promptly, and anticipate issues before they escalate.
- Keep the nursing team and doctors informed about customer needs to support seamless care.
- Provide confidential and compassionate guidance about financial options and end-of-life decisions.
- Process payments accurately while protecting personal and financial information.
- Follow up with customers after visits to check on their pet’s care and strengthen relationships.
- Celebrate and capture special moments, with permission, to build connections between customers, their pets, and the hospital.
Benefits
- Hourly pay range of $19–$29, based on experience.
- Learning and growth programs, including VEG-created clinical and leadership programs.
- Unlimited ER continuing education and travel stipend.
- Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.
- Flexible work schedules.
- Employee referral program.
- Comfy scrubs and VEG merchandise.
- Food in the fridge.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
