Part-Time Customer Experience Coordinator

The TJX Companies, Inc.•Spartanburg, SC

8d•$14 - $14•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The role leads by example through engaging with customers and maintaining a clean, organized store, while modeling outstanding customer service. The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, and ensuring tasks are completed according to the store plan. The role trains and mentors Associates, communicates priorities and progress with management and Associates, addresses customer concerns, and partners with management on training needs. It also supports store shrink-reduction goals, promotes safety, and ensures adherence to labor laws, policies, and procedures. Other duties may be assigned. This is a part-time position at the TJ Maxx store in Spartanburg, South Carolina. Starting pay is $13.75 to $14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
Lead by example by engaging with customers and maintaining a clean and organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.