Part Time Customer Experience Coordinator

TJX•South Plainfield, NJ

9d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and maintaining a clean, organized store, while modeling outstanding service and creating positive experiences for customers and Associates. The Coordinator trains and mentors Associates on front-end principles, personalizing customer interactions, and promoting loyalty programs. The role supports register coverage, assigns registers, coordinates Associate breaks, responds to customer concerns, helps prioritize store tasks, communicates progress and priorities, and partners with Management on training needs. It also supports store shrink-reduction goals, promotes safety, and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
Engage and interact with customers, model outstanding customer service, and maintain a clean and organized store.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for Associates who meet service or hours requirements
Medical, dental, and vision coverage, for Associates who meet service or hours requirements
Health savings account (HSA), for Associates who meet service or hours requirements
Health care flexible spending account (FSA), for Associates who meet service or hours requirements
Life insurance, for Associates who meet service or hours requirements
Short- and long-term disability coverage, for Associates who meet service or hours requirements
Paid parental leave, for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time, for Associates who meet service or hours requirements
Auto and home insurance discounts, for Associates who meet service or hours requirements
Scholarship program, for Associates who meet service or hours requirements
Adoption assistance, for Associates who meet service or hours requirements
Competitive salary and benefits package