Part-Time Customer Experience Coordinator

TJX•Kinnelon, NJ

10h•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It also supports front-end coverage, Associate training, store priorities, safety, and shrink-reduction goals while coordinating with management and Associates.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and model outstanding customer service.
Maintain a clean and organized store and engage with customers.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer service and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management to identify Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.