Part Time Customer Experience Coordinator

The TJX Companies, Inc.•Garden City, KS

10d•$14 - $14•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. They train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. They assign registers, respond to point-of-sale coverage needs, coordinate Associate breaks, address customer concerns, and ensure work is completed according to the store plan. The role communicates priorities and progress with management and Associates, gives and accepts recognition and constructive feedback, and partners with Management on training needs. It also supports compliance with labor laws and company policies, credit and loyalty programs, shrink-reduction goals, and workplace safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Maintain a clean and organized store and create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program for those meeting service or hours requirements
Adoption assistance for those meeting service or hours requirements