Part Time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs. The role models outstanding customer service by engaging with customers and helping maintain a clean, organized store. The Coordinator trains and mentors Associates, organizes front-end coverage and breaks, responds to customer concerns, and works with management and Associates to set priorities, share updates, and improve training effectiveness. The position also supports store safety and shrink-reduction goals and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Promote honesty and integrity, maintain confidentiality, and keep the store clean and organized.
- Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical, dental, and vision coverage, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account, for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
