Part-Time Customer Experience Coordinator

TJX • Danville, VA

4d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service.

The position trains and mentors Associates on front-end principles and helps them personalize customer interactions while promoting loyalty programs. It assigns registers, supports point-of-sale coverage, coordinates Associate breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, shrink reduction, and safety programs. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote a culture of honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed