Customer Experience Banker - Broad and Court St Branch Elyria, OH (32-35 hrs/wk - Full Benefits Eligibility)
About The Position
As a Customer Experience Banker Non NMLS, you are a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and processing customer transactions accurately and efficiently while balancing daily and providing exemplary customer service. The role offers a welcoming and inclusive branch team environment where colleagues are empowered to help customers achieve financial goals and share ideas that can positively affect customers, the bank, and the community. The position is at the Broad and Court St Branch in Elyria, Ohio, and is scheduled for 32–35 hours per week. It offers full-time benefits eligibility, the ability to work more hours when available, and a future opportunity to move into full-time work.
Requirements
- High school diploma or GED and at least 1 year of customer service experience, or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand and educate customers on consumer deposit products.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Benefits
- Full-time benefits eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
