Customer Experience Banker - Uptown, MN (32-35 hrs/wk + Full Time Benefits)

Huntington National Bank•Minneapolis, MN

4d•$22 - $24•Onsite

About The Position

As a Customer Experience Banker, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers on the bank’s products, services, and technology. The role is based in an office and is listed for 32–35 hours per week, with full-time benefits.

Requirements

High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor’s degree.
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand consumer deposit products and consumer lending, and educate customers about them.
Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
Adhere to operational, security, risk, and regulatory policies and procedures.
Process customer transactions accurately and efficiently.
Perform other duties as assigned.