Customer Experience Banker - Woodbury, MN
About The Position
A Customer Experience Banker serves as a financial concierge for walk-in customers. The role is responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. The banker processes customer transactions accurately and efficiently, provides exemplary customer service, and educates customers on bank products, services, and technology. The position is office-based in Woodbury, Minnesota. Huntington will not sponsor applicants for immigration benefits; applicants must currently be authorized to work in the United States on a full-time basis. The role is non-exempt and eligible for overtime pay. The anticipated base compensation range is $22.00–$27.50 per hour, with actual compensation varying based on factors such as location, experience, and education.
Requirements
- High school diploma and one year of customer service experience in banking, financial services, or goal-driven retail sales; military service in administration, contracting, civil affairs, or a similar role may count toward the experience requirement; alternatively, a bachelor's degree.
- Currently authorized to work in the United States on a full-time basis.
- Demonstrated acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
Nice To Haves
- Bachelor's degree.
- Cash-handling skills; preferred but not required.
- Comfort with technology such as mobile services and online banking services.
- Career-minded individuals interested in gaining experience and building a career; Huntington offers career paths and development plans.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand and educate customers on consumer deposit products and consumer lending.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently.
- Educate customers on bank products, services, and technology.
Benefits
- Health insurance coverage
- Wellness program
- Life insurance
- Disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
