Customer Experience Banker- Minneapolis, MN
About The Position
As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by identifying customers’ financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process customer transactions accurately and efficiently, deliver exemplary customer service, and educate customers about bank products, services, and technology. The role is based in an office in Minneapolis, Minnesota. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits. The position is non-exempt and eligible for overtime pay. The anticipated base compensation range is $22.00–$27.50 per hour, with actual compensation varying based on factors such as location, experience, and education.
Requirements
- High school diploma or GED and at least one year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor’s degree.
- Provide fingerprints as required by NMLS regulations and meet additional background check requirements.
- Be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Apply sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation skills.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life insurance
- Disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
