Customer Experience Banker - NMLS-Crystal, MN
About The Position
As a Customer Experience Banker, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. This branch banking role offers a welcoming and inclusive team environment, with opportunities for colleagues to share ideas that affect customers, the bank, and the communities it serves.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Must meet additional background check requirements, including providing fingerprints as required by NMLS regulations.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort using technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Apply sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation skills.
- Process customer transactions accurately and efficiently.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
