Customer Experience Banker - Woodbury, MN
About The Position
A Customer Experience Banker serves as a financial concierge for walk-in customers. The role is responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. The banker processes customer transactions accurately and efficiently, provides exemplary customer service, and educates customers about bank products, services, and technology. The position is based in an office in Woodbury, Minnesota. The stated hourly compensation range is $22.00–$27.50. Applicants must already be authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.
Requirements
- High school diploma.
- One year of customer service experience in banking, financial services, or goal-driven retail sales. Experience may include military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree is listed as a qualification.
- Demonstrated acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
- Currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Bachelor's degree.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
- Interest in gaining experience and building a career; Huntington offers career paths and development plans.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand and educate customers about consumer deposit products and consumer lending.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Process customer transactions accurately and efficiently.
- Adhere to operational, security, risk, and regulatory policies and procedures.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
