Customer Experience Banker - (Aurora, CO - Havana & Mexico)
About The Position
As a Customer Experience Banker, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about the bank’s products, services, and technology. The role is based in an office in Aurora, Colorado, at Havana & Mexico. The position is non-exempt and eligible for overtime pay. Huntington expects to accept applications through at least November 13, 2026, and may continue accepting applications until the position is filled.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor’s degree.
- Must meet additional background-check requirements, including providing fingerprints as required by NMLS regulations.
- Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology, including mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Apply sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation skills.
- Perform other duties as assigned.
- Process customer transactions accurately and efficiently.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
