Customer Experience Banker - (Aurora, CO - Havana & Mexico)
About The Position
As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business relationships by identifying customers’ financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. This branch banking role offers a welcoming and inclusive team environment in which colleagues can share ideas and contribute to improvements for customers, the bank, and the community. The position is based in an office in Aurora, Colorado, at the Havana & Mexico location. The role is subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations. Applicants must already be authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.
Requirements
- High school diploma or GED and at least 1 year of customer service experience, or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Ability to demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
- Must provide fingerprints if required under NMLS regulations and meet additional background-check requirements.
- Must be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not available.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort using technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers about and refer them to other areas of the bank to deepen relationships and build partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
