Customer Experience Banker - Rockville Rd (Indianapolis, IN)

Huntington National Bank • Indianapolis, IN

19d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.

The role is based in an office. Huntington states that certain positions outside its branch network may be eligible for flexible work arrangements, but specific arrangements are provided by the hiring team. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Requirements

• High school diploma or GED and at least 1 year of customer service or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort using technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED