Customer Experience Associate

Weis Markets•Reisterstown, MD

3d•$15 - $22

About The Position

The Customer Experience Associate serves customers at checkout and supports the front end and overall store operations. The associate greets customers, answers questions, helps resolve concerns, operates scanning equipment and a cash register, completes checkout procedures, bags merchandise, and accurately handles payments and coupons. The role also includes maintaining knowledge of weekly advertisements, promotions, and store layout; keeping department work areas and equipment clean and sanitary; following company policies and applicable health, OSHA, tobacco, and alcohol-sale guidelines; using company-provided personal protective equipment; and cooperating with coworkers and supervisors. The associate may also assist in other departments. The position has no supervisory responsibilities. Duties may include other tasks as assigned.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash register and complete checkout procedures, including efficiently bagging merchandise and placing it in customers’ carts.
Accurately process transactions, collect appropriate payment by cash, check, electronic payment, or coupon, and follow cash-drawer accounting and security procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation and follow cleaning schedules and department guidelines so work areas and equipment meet health and OSHA requirements; dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Health plan
Dental insurance
Vision insurance
Flexible spending accounts
Short-term disability
Basic life and AD&D insurance
Group whole life insurance with long-term care rider
Voluntary insurance, including hospital indemnity, accident, and critical illness coverage
401(k) retirement savings plan
Scholarship program
Associate discount programs
Auto and home insurance
Employee assistance program
Pet insurance
Purchasing power
ID theft protection
Legal services
Paid time off
Sick pay
Quarterly incentive, subject to eligibility and position-specific criteria