Customer Experience Associate

Weis Markets•Newton, NJ

19h•Onsite

About The Position

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns, operating front-end equipment, and maintaining accuracy during transactions. This role also involves adhering to store and legal guidelines, maintaining department sanitation, and cooperating with co-workers and supervisors to ensure smooth operations. The associate will also be responsible for utilizing provided Personal Protective Equipment (PPE) and may assist in other departments as needed.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.
Age 21 or older

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

Benefits

minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
two supplemental medical plan options, the Advantage and Elite plans
dental
vision
short term disability
term life and AD&D
voluntary insurance such as hospital indemnity and critical illness
Associate discount - 10% Weis brands
auto and home insurance
employee assistance program with mental health support and wellness
pet insurance
purchasing power
paid time off
sick pay
401(k) retirement savings plan
Employer match is 50% on the first 6% of employee contributions
Weis scholarship program