Customer Experience Associate I

Crash Champions • Richardson, TX

1d • $16 - $19 • Remote

About The Position

The Customer Experience Associate I schedules customer appointments for collision repair and estimates while following internal and external Standard Operating Procedures. The role supports a consistent, high-quality customer experience throughout the vehicle repair process. It operates in a high-volume, performance-driven call center environment and involves managing many inbound and outbound customer interactions with professionalism, empathy, and accuracy. This position is fully remote and requires a quiet, distraction-free workspace and reliable high-speed internet.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self-motivation, a strong work ethic, and the ability to learn quickly.
• Reliable modem and high-speed internet that meet minimum requirements.
• Ability to navigate and multitask across multiple systems, including CRM software.
• Ability to maintain a quiet, distraction-free remote workspace.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate urgency while effectively managing the daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and taking appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels while maintaining accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality.
• Maintain company-issued equipment in proper working condition and promptly report issues.
• Act in a manner that supports positive outcomes and a high-quality customer experience.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Group life insurance.
• Disability insurance.
• 401(k) retirement plan with matching.
• Referral bonus.
• Five paid holidays.
• Eligibility for monthly performance-based bonuses of up to $400, tied to operational and customer experience metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED